Ginesys

Support Process

GINESYS values its client and we adhere to provide continuous support to the customers. Our technical support team offers amicable, high-quality, responsive technical support to licensed users of our products. An annual maintenance contract is applicable to licensed GINESYS products. GINESYS offer two kinds of support to its customers:

1. Product support

The product support services offers technical support for solving bug reporting issues through telephonic and web support. Our skilled technical analyst provides incessant support to the clients.

2. Update Services

The update service provides information to the client with new features and bug fixes during the subscription period. To deliver this support, Ginesys has a sprawling Centre of Excellence, Kolkata – for centralized support, agile, research & development and world-class training facilities.

  • 100+ employees with nearly 70 people in development, delivery and support
  • 300 man-hours of daily support
  • Online customer portal for logging issues
  • Weekly product updates, patches and enhancements to customers
  • Office in 4 metros for regional & local support
  • Visionary Leadership team with strong backgrounds in IT & business side
They can be reached at the following number on any day of the year, including Sundays and Public Holidays, between 10am – 6pm IST.

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