The Future of POS Software: Trends and Innovations from the Best Companies

In today's fast-paced business environment, sales have become more than just about transactions between buyers and sellers. With the rise of technology, businesses need to be more agile, adaptable, and customer-focused to stay ahead of the competition. One of the most critical technological advancements that has transformed the way businesses sell is the Point of Sale (POS) system. From cash registers to mobile POS systems, this technology has come a long way to become an indispensable tool for businesses of all sizes and industries.

According to a report by ResearchAndMarkets, the global POS software market is expected to reach $20 billion by 2028, growing at a CAGR of 10.6% from 2022 to 2028. This growth is driven by the increasing demand for cloud-based POS software and the adoption of mobile devices for payment processing.

This blog explores the latest trends and innovations in the POS software industry, highlighting the top POS companies and their unique features. Let's take a closer look at the various types of POS systems available, such as retail, mobile, cloud-based, on-premise, and more. We will also delve into industry-wide innovations in POS systems and how they are changing the game for businesses.

What is a POS System?

POS stands for Point of Sale. It is the physical location where a customer makes a payment for goods or services that they have purchased from a business. A POS system is a combination of hardware and software that is used to manage transactions taking place at the point of sale.

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The software component of a POS system is designed to manage the sales transaction, record inventory, track customer data, and generate reports for the business owner. The hardware component includes items such as a cash register, barcode scanner, and a payment processing terminal.

According to a recent report, the global POS terminal market size is projected to grow from $80.8 billion in 2018 to $155.6 billion in 2028, at a CAGR of 8.2%. While the retail industry is the biggest user of POS systems, other industries such as hospitality, healthcare, and transportation also use POS systems.

Retail POS systems are tailored for brick-and-mortar stores to track sales, inventory, and customer data in real-time. These systems provide an organized approach to store operations, reducing the workload for manual tasks. With real-time updates, businesses can make informed decisions and optimize their sales strategies. The data can also be used to create personalized marketing campaigns to enhance customer engagement.

Some popular POS systems include Square, GoFrugal, and Loyverse, used by businesses of all sizes across various industries to manage their sales transactions and improve their operations.

Types of POS Systems based on Technology

• Mobile POS (mPOS):

  Mobile POS (mPOS) systems are designed for businesses that require a mobile point of sale. These systems typically run on mobile devices such as smartphones or tablets, allowing for on-the-go transactions. They are perfect for businesses with a mobile workforce or those that frequently sell at trade shows, pop-up shops, and other temporary locations.

• Cloud-based POS:

  Cloud-based POS systems store data on remote servers, allowing businesses to access the data from anywhere with an internet connection. Unlike traditional POS systems, cloud-based POS systems are cost-effective and require less hardware, making them popular among small businesses. Additionally, they are easy to set up and offer features such as automatic updates and data backup.

• On-premise POS or Desktop POS:

  On-premise POS systems are designed to store data on local servers, making them a preferred choice for businesses with limited internet connectivity. While they offer greater control and security over business data, they require higher maintenance and upfront costs compared to cloud-based POS systems. On-premise POS systems are typically used by large enterprises and are customizable to fit their specific needs.

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POS System Trends in 2023

• Contactless Payments:

  With the rise of the pandemic, businesses are adopting contactless payment options like NFC and QR codes. According to Juniper Research, contactless payments will exceed $200 million by 2024.

• Advanced Technology:

  POS systems are integrating advanced technologies like AI and machine learning to improve their efficiency and accuracy. For instance, AI-powered chatbots can assist customers in placing orders and responding to queries.

• Cloud POS:

  Cloud-based POS systems are becoming more popular due to their affordability, scalability, and accessibility. They allow businesses to access real-time data and analytics from anywhere with an internet connection.

• Improved Customer Experience:

  POS systems are integrating customer relationship management (CRM) features to help businesses build lasting relationships with their customers. For instance, businesses can track customer data like purchase history and preferences to offer personalized recommendations and promotions. This helps improve customer satisfaction and loyalty, which is crucial for long-term business success.

• Multichannel POS:

  Multichannel POS systems are being designed to help businesses manage sales and inventory across multiple channels, including online, mobile, and brick-and-mortar stores. These systems allow businesses to provide a seamless shopping experience to their customers by syncing data across all channels using integration APIs either from an order management system OMS (LINK) or directly via integrations with the respective channels. By having a single view of inventory and sales, businesses can reduce stock-outs, increase revenue, and improve customer satisfaction.

Best POS Systems in 2023

A point-of-sale (POS) system is a crucial tool for businesses to manage transactions, inventory, and customer data. It helps streamline operations and improve the overall customer experience. Here are some of the best POS systems in 2023 and their unique features:

• Lightspeed:

  Lightspeed is a cloud-based POS system that is ideal for retail businesses of all sizes. Some of the key features of this POS system include managing inventory, customers, and generating comprehensive reports. customer management, and advanced reporting. Lightspeed enables businesses to expand their sales channels with integrations to popular e-commerce platforms like Shopify. This allows businesses to easily sell their products both online and in-store.

• Shopify:

  Shopify is a cloud-based e-commerce platform that also offers a POS system for brick-and-mortar stores. It allows businesses to manage their inventory, process payments, and track sales from a centralized platform. Shopify is popular among e-commerce businesses of all sizes.

• Loyverse:

  Loyverse is a point-of-sale (POS) system designed specifically for small businesses. It is a mobile-based system that operates on both Android and iOS platforms. Loyverse offers a range of features that are essential for small businesses, including inventory management, customer management, and sales analytics. With Loyverse's inventory management feature, businesses can easily track their stock levels and receive alerts when products are running low. This feature also allows for the creation of purchase orders and the addition of new products to the inventory.

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• Hostbooks Accounting:

  Hostbooks Accounting is a cloud-based accounting software that also offers a POS system for small businesses. It is a comprehensive solution that can help businesses manage their finances and operations more efficiently. Hostbooks Accounting's POS system offers features like invoicing, inventory management, and reporting, which can help small businesses manage their day-to-day operations more effectively.

• Ginesys:

  Ginesys is an on-premise POS system designed specifically for retailers and wholesalers. It offers a range of features that are essential for businesses, including inventory management, billing, and accounting. One of Ginesys' standout features is its scalability, which makes it suitable for businesses of all sizes, from small independent retailers to large retail chains. Another notable feature of Ginesys is its ability to handle large volumes of transactions, making it a reliable choice for businesses with high sales volumes.

  Ginesys also offers extensive reporting capabilities that can help businesses make informed decisions about their operations, making it a popular choice among retailers and wholesalers looking for a robust and reliable POS system. It makes the entire POS deployment more scalable by managing all POS software from the Ginesys ERP (also part of the Ginesys One suite).

  Finally the POS software is integrated for omnichannel fulfilment with Browntape OMS for ecommerce orders to be fulfilled from the store and it is also integrated with the EaseMyGST GST app for automated E-invoicing.

• Marg:

  Marg is a popular on-premise POS system designed to meet the needs of retailers and distributors. It offers a range of features that help businesses manage their operations efficiently, including inventory management, invoicing, and accounting.

  With Marg's inventory management feature, businesses can easily track their stock levels and receive alerts when products are running low. This feature also allows for the creation of purchase orders and the addition of new products to the inventory.

  Marg's invoicing feature allows businesses to create professional-looking invoices quickly and easily, which helps them maintain good relationships with their customers.

• GOFRUGAL:

  GOFRUGAL is a cloud-based POS system designed to cater to the needs of small and medium-sized businesses across various industries, including retail, restaurants, and distribution. It offers a range of features such as inventory management, billing, and reporting that can help businesses streamline their operations and manage their finances effectively.

  GOFRUGAL's inventory management feature allows businesses to track their stock levels, set reorder levels, and generate purchase orders when stock levels fall below the minimum threshold.

Industry-wise innovation in POS systems

The retail, hospitality, healthcare, and transportation industries have all seen significant innovations in POS systems in recent years.

Retail Industry

In the retail industry, POS systems are becoming more advanced with the integration of artificial intelligence (AI) and machine learning (ML) technologies. Retailers can use these technologies to personalize customer experiences, automate processes, and gain valuable insights into customer behavior. For example, some POS systems can use facial recognition technology to identify customers and recommend personalized products or promotions based on their past purchase history.

Another trend in the retail industry is the use of mobile POS systems. With the rise of e-commerce, retailers need to offer a seamless omnichannel experience to customers, and mobile POS systems can help with that. Employees can use mobile devices to process transactions anywhere in the store, reducing wait times and increasing customer satisfaction.

Fashion and Apparel

The fashion industry has unique inventory management needs due to the constantly changing trends and seasonal nature of products. POS systems designed for fashion retailers offer features such as size and color matrices, sales performance analysis by Stock Keeping Units (SKUs), and order management for special orders.

Apparel retailers need POS systems that can handle complex inventory management needs, such as tracking product styles, colors, and sizes and many more attributes per item. Additionally, these systems often include features like integrated customer relationship management (CRM) tools and inventory forecasting capabilities.

E-commerce

E-commerce businesses require a POS system that can integrate with their online store and provide a seamless omnichannel experience for customers. Cloud-based POS systems that offer integrations with popular e-commerce platforms like Shopify and WooCommerce are becoming increasingly popular in this industry.

In addition, e-commerce businesses need a POS system that offers features such as real-time inventory tracking, order management, and automated customer data syncing to streamline their operations and enhance customer experience. Cloud-based POS systems are able to offer these features and more, making them a top choice for e-commerce businesses looking to optimize their sales and operations.

Grocery

POS systems designed for grocery stores often include features such as weighing scale integration for weighing produce and other items, barcode scanning for quick checkout, and the ability to manage product pricing and promotions. These systems also often have integrations with batch managed and serialized inventory management systems that help grocers keep track of near expiry items and prevent waste.

Lifestyle

The lifestyle industry includes businesses such as spas, salons, and gyms, which require POS systems that can manage appointments, membership tracking, and gift card sales. POS systems designed for the lifestyle industry also often include features like inventory management for retail products and customer relationship management tools for targeted marketing campaigns. Innovation in POS systems continues to drive improvements in various industries, from improving customer experience to streamlining inventory management and order fulfillment.

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Stay prepared for the future with Ginesys POS

The future of POS software is looking bright, with advanced technology and customer-centric features leading the way. Businesses can stay ahead of the game by investing in a POS system that meets their specific needs and offers scalability and flexibility. By leveraging the latest advancements in POS technology and adopting a customer-first approach, businesses can streamline their operations, enhance customer experiences, and ultimately, boost their bottom line.

At Ginesys, we offer a comprehensive suite of retail software solutions that cater to businesses of all sizes and types. Our POS software has cloud based and desktop options. Our software is easy to use, customizable, and comes with advanced features like contactless payments, customer management and inventory management.

We also offer an enterprise resource planning (ERP) system that helps businesses manage their finances, operations, and supply chain. Our multichannel order management system (OMS) enables businesses to manage their orders and inventory across multiple channels like online marketplaces, retail stores, and more.

Ginesys’ software is designed to help businesses streamline their operations, reduce costs, and enhance customer experience. With Ginesys, businesses can stay prepared for the future and stay ahead of the competition. Contact us today to learn more about our retail software solutions.