If there is one thing we can all agree on, it is the fact that 2020, and the pandemic, transformed everything, from industries to people’s lives. In retrospect, retail has undergone more change over the past couple of years than in the earlier 50. The pace of change has been accelerated due to the large-scale switch to digital, demand for contactless deliveries, changes in consumption patterns, omnichannel routes of engagement, and rising customer expectations around speed and convenience.
